Orange Business Services Signs Five-Year, over $100 Million Telecoms Outsourcing Contract Renewal with JTI

 

Here is another company which has defied the market trends and bagged the 5 year contract with JTI( Japanese Tobacco Inc).

“Our 17-year relationship with Orange Business Services is built on trust and mutual success” this quote from JTI CIO tells us a lot as why Orange has defied the market trend of outsourcing.17 years relationship  is too long period and  with time, relationship’s are built.

As per press release,three main points led to the renewal:

-- ability -- Orange is unique in its ability to deliver a wide scope of services across all geographies of JTI. Orange is not only managing and delivering services, but is also able to order and invoice locally.

-- agility -- Orange is able to answer JTI’s various business requirements and can adapt the services to meet the customer’s needs. This is the result of strong interaction between the JTI and Orange design & consulting teams and a deep understanding of the customer needs.

-- availability -- JTI recognizes the benefits of having a dedicated Orange team and the close relationship built by the Orange team over the past years, including permanent site presence, 24/7 service and access to teams and integration between dedicated support centers.

All the Best and Congrats to Orange Business Services.