Orange Business Services Signs Five-Year, over $100 Million Telecoms Outsourcing Contract Renewal with JTI

 

Here is another company which has defied the market trends and bagged the 5 year contract with JTI( Japanese Tobacco Inc).

“Our 17-year relationship with Orange Business Services is built on trust and mutual success” this quote from JTI CIO tells us a lot as why Orange has defied the market trend of outsourcing.17 years relationship  is too long period and  with time, relationship’s are built.

As per press release,three main points led to the renewal:

-- ability -- Orange is unique in its ability to deliver a wide scope of services across all geographies of JTI. Orange is not only managing and delivering services, but is also able to order and invoice locally.

-- agility -- Orange is able to answer JTI’s various business requirements and can adapt the services to meet the customer’s needs. This is the result of strong interaction between the JTI and Orange design & consulting teams and a deep understanding of the customer needs.

-- availability -- JTI recognizes the benefits of having a dedicated Orange team and the close relationship built by the Orange team over the past years, including permanent site presence, 24/7 service and access to teams and integration between dedicated support centers.

All the Best and Congrats to Orange Business Services.

Festival fans frustrated by BBC’s ticket website crash

 

Here is another case of site failing under load and thereby causing inconvenience to thousands of fans and huge loss of the business.

Below is content taken from the site,

26 March 2012

Fans trying to get free tickets for the BBC’s biggest outdoor festival were disappointed when the website crashed under huge demand.

Many were faced with error pages, “access denied” messages and long delays while trying to place their order for Radio 1’s Hackney Weekend, after it was announced that American chart stars Jay-Z and Rihanna will headline the event on June 23 and 24.

Fifty thousand free tickets are being made available for each day of the festival, part of the Cultural Olympiad, with priority given to people living near the venue at Hackney Marshes.

But as Radio 1 claimed its ticketing agency was “experiencing high volumes of traffic”, many would-be applicants vented their anger on the event’s unofficial Facebook page.

A second wave of tickets was being made available from 4pm today. A message on the Radio 1 Twitter account asked listeners to “bear with us”, and added: “We’re working hard to get this fixed as soon as possible.”

 

Technorati Tags: performance loss

Google Doodle presence causes Marimekko website to crash

 

Here is another case where unexpected change or good thing of your life or business can quickly change the way people look at your site.This is also one of the precise reasons as why I always say that requirements no matter who gives you are always uncertain.

Comark Extends IT Outsourcing Agreement With CGI for 6 Years

 

Here is another IT engagement which I believe defies the market trend of outsourcing of IT Services where contracts now range between 2 or 3 years maximum no matter what large is your size of IT engagement or no matter how big is your IT Transformation program.

The only way to beat the market trend is to become to good/honest and empathetic to the client needs.Its all about understanding and feeling clients needs and working together to achieve goals.

SHEARER SPEECH CRASHES ONLINE

 

SHEARER SPEECH CRASHES ONLINE

If you are national level politician or someone who is running for office at national level and your audience is entire population of the country, then probably you need to ensure that you get your online site load tested.It will not cost you much and probably you can have someone who works in government IT office do it for you.

Why it helps for you to have your site load tested as a national level politician , it’s because its only internet that gives you a platform to reach out to the maximum level of people at minimum amount of time and with minimum amount of investment.Your site helps people connect with you faster and thereby giving you a some edge.

Tata Steel, Wipro in most ethical firms list

 

Its good to know that there are some companies where we have some people who care for ethical standards and ask their employee’s to come out in open and share their concerns with regard to unethical issues that happens in workplaces.Being a employee of Wipro and at some part of life having some relation with Tata steel, I makes me feel good and proud.Having good ethics standard always helps,you know as how far management can go to do the right things even if time/circumstances are hard and using shortcuts seems to be tempting case. I know sometimes this happens and seen quite a lot of senior folks becomes victims of circumstances.

Smartphone Owners Now Outnumber Basic Phone Users [STUDY]

 

Here is another study which says smartphone owners outnumber basic phone users.

Though I am using basic phone, I feel the growth of smartphone has increased at the alarming speed and I definitely agree that smartphone might have surpassed the basic phones at least in USA if not in countries like India.

All  companies dealing with one or other smartphone accessories should  be having a interesting days.