Here is another site which crashed due to live load due to huge demand.
Wednesday, May 23, 2012
AN unexpected high demand for tickets to Gisborne’s New Year festival Rhythm and Vines was behind a ticket website crash yesterday.
People had money taken from their accounts and did not receive tickets when earlybird sales for the three-day event began yesterday through the Rhythm and Vines website.
Frustrated ticket buyers took to social media to vent their frustration, with several angry comments left on the festival’s website.
The Manawatu Standard reported Rhythm and Vines sales and marketing manager Peter Hall saying the “regrettable” situation was caused by a massive underestimation of demand.
Last year during presales about 4000 tickets were sold but demand yesterday had been double that, he said.
An initial error in the new ticketing system meant the site had to be shut down soon after tickets went on sale. When it was relaunched about 4000 people were trying to access the site at the same time, which overloaded the server.
The demand meant that when some people paid, their credit card details were verified at a secure third-party site but the verification was not sent back to the Rhythm and Vines site.
Mr Hall assured ticket buyers that they would receive their ticket confirmation soon and the customer service team was working through every payment manually to confirm them.
Festival director Hamish Pinkham said he was sorry about then technical issues.
“The system was fully functional by end of the day. We appreciate the huge interest in attending what is going to be a memorable 10 year celebration this year.”
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