Wednesday, March 28, 2012

Orange Business Services Signs Five-Year, over $100 Million Telecoms Outsourcing Contract Renewal with JTI

 

Here is another company which has defied the market trends and bagged the 5 year contract with JTI( Japanese Tobacco Inc).

“Our 17-year relationship with Orange Business Services is built on trust and mutual success” this quote from JTI CIO tells us a lot as why Orange has defied the market trend of outsourcing.17 years relationship  is too long period and  with time, relationship’s are built.

As per press release,three main points led to the renewal:

-- ability -- Orange is unique in its ability to deliver a wide scope of services across all geographies of JTI. Orange is not only managing and delivering services, but is also able to order and invoice locally.

-- agility -- Orange is able to answer JTI’s various business requirements and can adapt the services to meet the customer’s needs. This is the result of strong interaction between the JTI and Orange design & consulting teams and a deep understanding of the customer needs.

-- availability -- JTI recognizes the benefits of having a dedicated Orange team and the close relationship built by the Orange team over the past years, including permanent site presence, 24/7 service and access to teams and integration between dedicated support centers.

All the Best and Congrats to Orange Business Services.

Sunday, March 25, 2012

Festival fans frustrated by BBC’s ticket website crash

 

Here is another case of site failing under load and thereby causing inconvenience to thousands of fans and huge loss of the business.

Below is content taken from the site,

26 March 2012

Fans trying to get free tickets for the BBC’s biggest outdoor festival were disappointed when the website crashed under huge demand.

Many were faced with error pages, “access denied” messages and long delays while trying to place their order for Radio 1’s Hackney Weekend, after it was announced that American chart stars Jay-Z and Rihanna will headline the event on June 23 and 24.

Fifty thousand free tickets are being made available for each day of the festival, part of the Cultural Olympiad, with priority given to people living near the venue at Hackney Marshes.

But as Radio 1 claimed its ticketing agency was “experiencing high volumes of traffic”, many would-be applicants vented their anger on the event’s unofficial Facebook page.

A second wave of tickets was being made available from 4pm today. A message on the Radio 1 Twitter account asked listeners to “bear with us”, and added: “We’re working hard to get this fixed as soon as possible.”

 

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Wednesday, March 21, 2012

Google Doodle presence causes Marimekko website to crash

 

Here is another case where unexpected change or good thing of your life or business can quickly change the way people look at your site.This is also one of the precise reasons as why I always say that requirements no matter who gives you are always uncertain.

Comark Extends IT Outsourcing Agreement With CGI for 6 Years

 

Here is another IT engagement which I believe defies the market trend of outsourcing of IT Services where contracts now range between 2 or 3 years maximum no matter what large is your size of IT engagement or no matter how big is your IT Transformation program.

The only way to beat the market trend is to become to good/honest and empathetic to the client needs.Its all about understanding and feeling clients needs and working together to achieve goals.

Thursday, March 15, 2012

SHEARER SPEECH CRASHES ONLINE

 

SHEARER SPEECH CRASHES ONLINE

If you are national level politician or someone who is running for office at national level and your audience is entire population of the country, then probably you need to ensure that you get your online site load tested.It will not cost you much and probably you can have someone who works in government IT office do it for you.

Why it helps for you to have your site load tested as a national level politician , it’s because its only internet that gives you a platform to reach out to the maximum level of people at minimum amount of time and with minimum amount of investment.Your site helps people connect with you faster and thereby giving you a some edge.

Tata Steel, Wipro in most ethical firms list

 

Its good to know that there are some companies where we have some people who care for ethical standards and ask their employee’s to come out in open and share their concerns with regard to unethical issues that happens in workplaces.Being a employee of Wipro and at some part of life having some relation with Tata steel, I makes me feel good and proud.Having good ethics standard always helps,you know as how far management can go to do the right things even if time/circumstances are hard and using shortcuts seems to be tempting case. I know sometimes this happens and seen quite a lot of senior folks becomes victims of circumstances.

Saturday, March 10, 2012

Smartphone Owners Now Outnumber Basic Phone Users [STUDY]

 

Here is another study which says smartphone owners outnumber basic phone users.

Though I am using basic phone, I feel the growth of smartphone has increased at the alarming speed and I definitely agree that smartphone might have surpassed the basic phones at least in USA if not in countries like India.

All  companies dealing with one or other smartphone accessories should  be having a interesting days.

Friday, March 9, 2012

Capgemini-Tesco deal a boost for sustainability outsourcing

 

Here is another example as why you should care of sustainability in case if you are looking to serve the fortune 500 companies or fortune 2000 companies. In fact I would say even smaller companies can show some commitment towards going green and save a lot.

Thursday, March 8, 2012

City website crashed due to swimming lessons


Here is another example as why proper load testing saves some discomfort during peak demands and helps to serve many causes and results in substantial saving to the people your site serves.Again Load testing customer facing sites always means that your requirements to some extent are always incorrect no matter who delivers those requirements to you and no matter how hard you test with those requirements. It always makes sense to have breaking point of your site so that you can keep some back up plan ready.
Below content is from press release
The City of Ottawa website crashed Monday night after an influx of prospective registrations from parents of young children who want to learn how to swim.
Ottawa mother Nicole Duguay says she could not register her young son and daughter because the page would not open.
The reason, according to the city, was more than one child was being registered per second at that time. That is a record for the highest number of users on the site at one time.
Duguay was able, though, to register her children for swimming lessons online Tuesday morning. The problem, she said, was that the best time slots were already gone.
"There's only so much time that's open on a weekend, so it's a little frustrating when those that stay up get rewarded, I guess," Duguay said.
Swimming lesson registrations jump in 2012
Coun. Mark Taylor, who represents the Bay Ward and chairs the community and protective services committee, said the city registered 1,500 more people for aquatic lessons this year compared to last.
He said the city's new website still needs some work due to the overwhelming interest in lessons.
"One of the things we're going to do is go away between this registration and the next registration to see if there's a way that we can space [registration] out a little more," Taylor said.
"But at the same time, build it in such a fashion so that everybody has equal opportunity."
University course registration is one example where there is a set plan for smaller groups to register for classes at different times.

Latest Info:

EMC news - Improvements are coming to the online aquatics program registration following another year that saw the system overloaded far too often.

Registration for city swimming programs opened on March 5 and the city's website promptly crashed when too many people tried to register at once.

A record number of people signed up for swimming classes on the day registration opened. A total of 8,512 registrations were logged overnight in the first nine hours registration was open - almost 1,000 more than last year, which saw 7,575 registrations in the same timeframe.

It's a good problem to have, said Bay Coun. Mark Taylor, chairman of the community and protective services committee. But he agreed that some changes were in order to reduce the number of people who face a crashed ottawa.ca website when the try to register.

"Every year, we have the same problem," Taylor said. "I obviously don't want it to happen again next year ... but there is a cost point there. The solution is going to be coming up with a new process."

The city tried to tackle the issue this year by adding more servers to handle the influx of website traffic, but it wasn't enough.

For next year, Taylor said the city is looking at re-jigging the system. Instead of trying to add more servers at a large cost, Taylor said the city will be looking at a different process, such as spreading out registrations for certain programs over a period of time.

Aquatic program registration is already split from the rest of the recreation program sign-ups for that reason. Last year, total land program registrations only amounted to 6,980 - less than pool programs for that year.

The software that powers the online registration system will also be upgraded by next year, said Beacon Hill-Cyrville Coun. Tim Tierney, chairman of the city's information technology subcommittee.
Last Updated: March 15 2012, 5:56 PM

Has CSC breathed new life into its troubled $3.7B UK health contract?

 

3.7$ billions dollars IT Contract ,don’t believe me, then you got to probably read this. and its 9 years contract, something which was a norm some 5 years back.

UPM signs 5 year outsourcing agreement with HCL Technologies

 

UPM and HCL Technologies Limited (HCL), a leading global IT Service Provider, have signed a five year outsourcing frame agreement of IT infrastructure services.

From last 5 years or so, there were very few outsourcing engagements that had a contract period of 5 years or so. I believe 3 or 2 years is a norm now with many performance clauses.

CSC's AppLabs Recognized as One of World's Top Outsourcing Providers for the Second Time by IAOP

 

Applabs recognized by the International association of Outsourcing Provider as one of the best outsourcing provider.I have been following IAOP for quite some time now and feels they do have some good materials to refer in case if you are outsourcing industry.

Monday, March 5, 2012

Comedy fans crash website

 

Here is another example as why Performance testing is absolutely necessary in retail domain or for customer facing sites.No matter how small or big your retail website is, it is always profitable to know as what is ultimate limit your site can withstand in case if you choose to sale a product or service which is appreciated and liked by masses.

                        Below is copied press release

Tuesday, 6 March, 2012 - 11:35

Oh you guys? the NZ International Comedy Festival team woke up this morning super excited to announce the full line-up and open pre-sale tickets. Turns out a very, very large amount of you were excited too. Perhaps not wanting to risk the same fate many had with Radiohead tickets last week?

The number of people visiting the official NZ International Comedy Festival website (<a href="http://www.comedyfestival.co.nz/presales/">www.comedyfestival.co.nz/presales/</a>) to purchase tickets for the 2012 season exceeded all expectations. Unfortunately, it exceeded bandwidth limits also!

Have no fear though! Engineers at the Comedy Festival offices have doubled the amount of hamsters on treadmills to make sure the website doesn't become overloaded a second time!

Thank you for your patience, if you head to the site now the hamsters are running super fast so it should all be tickety-boo to buy your pre-sale tickety's, before they go on sale to the public on Thursday at 9am.

2012 NZ INTERNATIONAL COMEDY FESTIVAL:

The 2012 NZ International Comedy Festival takes place

- Auckland: 27 April - 20 May

- Wellington: 29 April - 20 May

- Comedy Convoy (nationwide): 14 - 26 May

To sign up for the pre-sale, a full line-up of performances, booking and details & more information, visit www.comedyfestival.co.nz.

 

Friday, March 2, 2012

IT Outsourcing Buyers Still Don't Care About Sustainability

Have you ever thought as why often we see people telling us not to take printouts of the mails unless absolutely necessary ? Have we ever thought as why most Outsourcing service provider are pushing for green environments ? Have you ever thought as why most companies are creating awareness about going green ?
If you don’t know this information, then probably you should be reading this article. Yes there exists lot of companies which are looking for service providers who value going green and thereby save some amount in the final bill.
Though I feel sustainability did not make difference for small accounts but in case if you are having large programs or managing high traffic data centers, then probably it makes more sense to go with company which has shown some commitment in going green.It does save a lot.So next time when you draft a response to RFP, I would suggest add a paragraph that shows your commitment on going green.